The products purchased through sultana prime will be subject to the conditions of dispatch and delivery chose by the CUSTOMER available on the website. The information of the place of delivery is the sole responsibility of the CUSTOMER.
It is essential to correctly record all the data of the delivery address, contact telephone numbers, and any important reference of the address to avoid inconveniences in the delivery.
The freight calculation may be free of charge and/or payments vary according to the area and day, as stated on the website at the time of receiving your invoice before being paid.
In the event that the product could not be delivered because no one received it or because of an error in the address, a second delivery can only be made after coordination. In case, the second delivery is unsuccessful, the customer must come to pick up the order at one of our physical stores, a condition that applies only in the coverage area.
Orders received on weekends or postal holidays will be processed the next business day.
